Question 1

What is Convera?

Accepted Answer

Convera is a leading global payment provide associated with over 800+ educational institutions all over the world. Convera specializes in providing foreign exchange product and services and payment solution for small and medium-sized businesses, educational institutions, financial institutions, Payroll, Pensions, Travel, Healthcare, Legal, NGOs and other areas.

Question 2

Do customers need to have an account at NABIL Bank to process for Convera’s Payment?

Accepted Answer

No, it is not mandatory to have an account at Nabil bank to process for Convera&rsquo;s payment, however, the customer have to fill up an additional KYC document and provide identification (Citizenship, Passport) at the bank.

Question 3

When will the payment amount be sent to Convera?

Accepted Answer

If customers visit the branch, provide all the documents, deposits the amount and completes the process within 4:00 PM from Sunday to Thursday and 1:00 PM on Friday, such payments shall be sent on the same day. Other requests on working days received after the cut off time mentioned above shall be processed on the next working day to Convera. No transaction shall be done on holidays but customers can still send money to Convera&rsquo;s NPR account through RTGS or IPS.

Question 4

When will the amount be sent to the University?

Accepted Answer

The process of final settlement to the university shall be done by Convera itself and it takes them a maximum of 72 hours (maximum filter) to update the dashboard after payment is made. Customers can also find the information regarding the settlement time in the Payment Instruction quote.

Question 5

How payment through Convera is made??

Accepted Answer

At first the customers book the payment from convera and then generate payment instruction quote. After receiving payment instruction quote which is valid for 72 hours from the date of booking. Then, the customer shall: Visit the Nabil Bank branch (any branch) Deposit the NPR amount as stated in the Convera Payment Instruction into Convera&rsquo;s NPR Account at Nabil Bank Provide all required documents Fill SWIFT request (Payment Order ) form Fill KYC form (If customer is non account holder)

Question 6

What are the list of documents that the customer has to provide?

Accepted Answer

The list of documents which the customer has to provide are: Convera Payment Instructions (Valid) Student&rsquo;s Offer Letter No Objection Certificate (NOC) &ndash; Both Bank Copy and Customer Copy In case of second payment ( if previously not sent from NABIL) &ndash; No objection letter to be obtained from the bank from where previous payment was processed (In place of NOC-bank copy) Student&rsquo;s Valid Passport copy Student or family member&rsquo;s PAN card (if payment amount > USD 5,000 or equivalent) If the student is already studying abroad, the following additional document is to be provided Copy of Student&rsquo;s valid University ID (if student is already enrolled at school) Valid Visa of the student

Question 7

How can customer deposit the amount in Convera’s Account?

Accepted Answer

Customers can deposit the amount from any bank in Nepal directly into Convera&rsquo;s Account at Nabil Bank through: Through IPS / Connect IPS RTGS Account Transfer if the customer has account at NABIL Bank Account Details Account Number: 20254001005 Account Name: CONVERA SETTLEMENT Please note that customers have to make sure that the payment reference is mentioned in reference field and payment is completed in a single transaction.

Question 8

Are there any additional amount or charges that the customer have to pay at bank other than the payment amount?

Accepted Answer

The customers have to pay education tax (currently 3% of tuition fees) as per governments regulations along with the payment amount at the bank. Apart from this, no other additional charges shall be taken from the customers. Education tax should not be transferred by using digital means (IPS/ RTGS) but have to be paid at branch.

Question 9

How will the customer receive the information regarding successful payment?

Accepted Answer

After the payment is successfully transferred to the university, Convera shall send the confirmation email in the customer&rsquo;s registered email address. The customer can also refer to Convera website wherein the customer can track the payment online. Contact (Convera): Customers can email at : sudentsupport@convera.com or visit https://students.convera.com/#!/landing to track your payment and other queries. Contact (Nabil Bank): Call +977 01 5971856, +977 01 5971858  (Remittance Department- Direct line)  or Toll Free No: 16600190000   or +977 01 5970015 (NABIL Call Center) or email at rbc.mkt@nabilbank.com for any assistance or queries related to payments.

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